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Castles - Frequently Asked Questions
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When do you deliver ?
Deliveries are made from around 8.00am. Collections are made at any time up to 8.00pm.
In the busy summer months we deliver and collect on a geographical round basis,
we do try to be as flexible as possible. If you require specific delivery times
please inform us at the time of your booking. We accommodate exact delivery and
collection times for indoor hall parties or if you are organizing a school fete.
What do I need to do prior to your arrival ?
Our inflatables are delivered on a sack barrow and we need an adequate clear access
for this (approximately 3ft depending on the inflatable ordered). Please ensure
the paths or access to your garden are free from obstacles, we will need access
to mains power electricity with 30 meters of where you would like the unit sited.
We can supply a petrol generator for you to hire if there is no access to mains
electricity. Please prepare the site prior to our arrival, in the summer months
we run to a tight schedule to ensure all our customers are delivered to and collected
from on time. Our delivery staff may not be able to wait whilst the access and or
site is cleared and prepared.
Can you set the castle up on a patio ?
For safety reasons any inflatable sited outdoors must be sited on a reasonably flat
lawned area (slight slopes are acceptable) so that it can be staked to the ground.
The site area needs to be free from stones, sharp objects such as washing line pole
sockets, dog mess and excessive mud. If there are any overhanging trees or bushes
encroaching on the site area of the inflatable, these will need to be pruned back
prior to our arrival. The unit cannot be sited where any side of it is brushing
up against bushes, trees, fences etc….Barbeques must not be sited within 8 feet
of the inflatable.
Do you belong to any Trade Associations ?
We are fill members of the B.I.H.A. (British Inflatable Hirers Association) and
the F.S.B. (Federation of small businesses).
Do you hire castles overnight ?
Overnight hire is available on selected bouncy castles. Two forms of identification
are required for overnight hire.
What happens if it rains ?
If it is raining on the day of your party we will telephone you to see if you want
to take a chance on the weather. The bulk of our castles have shower covers fitted
in case the weather is not as forecast. We do not charge for the cancellations due
to bad weather.
Do you fully install the inflatable ?
We do everything for you. We deliver and fully install the inflatable and safety
mats ready for use. We will give you and go through with you written safety instructions
which lists all the do’s and don’ts , for example, what to do if there should be
a heavy cloudburst etc and collect and fully dismantle all equipment at the end
of your booking.
How much does it cost to run a bouncy castle ?
On average it costs about a £1 in electricity to run a bouncy castle for a day.
Will the inflatable go in a hall ?
All our inflatable equipment is suitable for a hall. The height of each castle is
given in the description; always enquire with the hall you are booking with as to
the height of the ceiling. We have catered for many parties in halls over the years,
please contact us with the name of your venue, we may be familiar with the hall
and we will be happy to advise you.
Are there any age limits ?
There is no age limit for our Adult castles. However, our other castles and slide
have been manufactured for children up to the age of 12. If we find anybody over
that age is or has been using the inflatable we will have to send it off for safety
testing, this costs around £80 + any losses we may incur through not being able
to hire the inflatable out. The hirer will be held responsible and will be expected
to pay for all costs and losses incurred.
Do you hire adult equipment ?
We do stock adult grade inflatables, sumo suits, and gladiator joust which are specifically
designed for adult use. If you are organizing an event or party where adults will
need to used the equipment please order adult grade units. Adult equipment is made
very differently from children’s castles, adults using children’s castles cause
damage to castles and injury to users.
Do you offer inflatables for hire for school fetes ?
We do hire equipment for school fetes. We offer packages which are ideal for school
fetes or private family parties. Please call us for more details.
Do you offer discounts ?
We do offer package deals for school fetes, or private family parties. We have regular
special offers. Please call us for more details.
If i need to clean the castle what can i use ?
Our inflatables are thoroughly checked and cleaned prior to every hire. If it is
necessary to clean any spoiling prior to us collecting at the end of your hire then
only hot soapy water (fairly liquid) can be used to clean the castle. Chemical cleaning
agents must not be used. It is important to clean any marks quickly. Face paints
for example, must be cleaned off immediately whilst it is still wet; if not the
face paint will permanently stain the castle.
Do you have insurance ?
We have £5 million public liability insurance covering accidents and injuries caused
by our equipment failing or incorrect or unsafe installation. As the hirer, YOU
are responsible for ensuring adult supervision of the inflatable at all times.
What does the insurance cover ?
The cover exists to provide protection to 3rd parties for any damage caused by our
castle. We must also warn the hirer that if any accident occurs from the hirers
neglect to supervise, then the hirer will be FULLY responsible and no liability
will be accepted by Bentleys.
How long does it take to set up ?
It takes approximately 15-20 minutes to install of collect our equipment depending
on which inflatable is ordered and ease of access.
Can I collect the inflatable from you ?
We need to install and collect our inflatables ourselves for safety reasons and
insurance constraints.
Do I need to show identification ?
We need to install and collect our inflatables ourselves for safety reasons and
insurance constraints.
What happens if I need to cancel my booking ?
We do not charge for cancellations due to bad weather. If you need to make a cancellation
please notify us as soon as possible.
How do I make a booking ?
Please call on 020 82487601 / 07958432779 to make a booking or visit our contact
page and e-mail us. Cash Payment is required upon delivery.
If your Question has not been answered, Please see below.
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